Last Updated: August 10, 2020

Please read this Privacy Policy carefully before using the https://www.clearwaterservices.com Website (the “Website”) operated by Clear Water Compliance LLC dba Clear Water Services, a Limited Liability Company formed in Washington, United States (“us”, “we”, “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.

Information We Collect and How It Will Be Used
We collect any and all information that you enter on this Website or provide to us by any other form of communication, including, but not limited to electronic mail, regular mail and phone calls.

We collect the following information about you:

• Name – The user has provided this information and their consent to the processing of their information – For marketing purposes and customer service
• Phone Number – The user has provided this information and their consent to the processing of their information – For marketing purposes and customer service
• Email Address – The user has provided this information and their consent to the processing of their information – For marketing purposes and customer service
• IP Address – Provided by the user’s browser – Either anonymized for long-term usage or short-term transient usage for system security monitoring and analysis of fraudulent or malicious activity

‍Usage of Cookies

A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

This Website collects cookies and may use cookies for reasons including, but not limited to:

• Analyze our web traffic using an analytics package;
• Identify if you are signed in to the Website;
• Test content on the Website;
• Store information about your preferences;
• Recognize when you return to the Website.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

How we protect your information
We take the following measures to protect the personal information we collect:

• Limiting the amount of personal information that we collect to strictly necessary only
• Using SSL or other secure connection technologies when receiving or sending personal information beyond internal networks
• Destroying the personal information that we no longer need
• Training our employees
• Implementing and monitoring intrusion prevention and detection systems
• Maintaining up to date software and safeguards

Subcoprocessors
Clear Water Services uses a range of third-party service providers to assist with its data processing activities. When we work in our capacity as a data processor with these service providers, the service provider is a Subprocessor of Clear Water Services. Each Subprocessor is subject to contract terms that enforce compliance with applicable data protection laws.

We currently use the following Subprocessors:

• A2Hosting, United States, website hosting
• Reflexion, United States, email

Analytics Programs
This Website uses the following analytics programs to collect information about you and your behaviors:

• Google Analytics – https://support.google.com/analytics/answer/6004245

With Whom We Share Your Information
We do not share your information with any third parties.

Sale of your information
We do not sell your personal information.

Information retention
We retain all of the information that we collect until the information is no longer needed or has been requested to be removed.

Use of Your Data For Marketing Purposes
We may use the information that you provide for direct marketing purposes and promotional offers from us. You may, at any time, request that we cease to use your information for marketing purposes by emailing us at the email address listed below in Exercising Your Rights.

‍Understanding Your Rights

Depending upon where you reside, you may have the following rights with regard to your personal information. You may exercise these rights at any time by emailing us at the email address listed below in Exercising Your Rights

• The right to access your information.*
• The right to know whether your personal information is sold or disclosed and to whom.
• The right to say no to the sale of your personal information.
• The right to request that we delete all or some of the personal information that we have collected on you.*
• The right to equal service and price, even if you exercise your privacy rights.
• The right to ask us to transmit your personal information that we have collected on your to another provider (where technically feasible).*
• Rectification of information: the right to request that we amend any of the information that we have collected about you.*
• The right to withdraw your consent to the processing of your data.*
• The right to request that we restrict the processing of your data.*
• The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.*
• The right to lodge a complaint regarding our collection, sharing and processing of data with the Information Commissioner’s Office or any other competent authority.*

Exercising Your Rights
You may exercise the rights provided to you by submitting a request via email – info@clearwaterservices.com

We will need to verify your identity as a security measure to confirm your right to access your personal data. In order to verify your identity, we may need to gather more personal data from you than we currently have. If you have designated an authorized agent to exercise your rights on your behalf we will request the agent to verify that they have the authority to submit requests on your behalf

Please note that we may not be able to process your request if you and/or your designated agent do not provide us with the above information.

We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee if the request is excessive, repetitive or manifestly unfounded.

Residents of Canada may exercise the rights specified above by submitting a consumer request to the person accountable for our privacy practices and policies, whose contact information is below.

We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to an additional 30 days). We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.

Accountability
The following person is accountable and responsible for our privacy practices and procedures:

Kristine Sommer
Business Development Manager
(425) 412-5700
kristine.sommer@clearwaterservices.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada by calling 1-800-282-1376.

Data Processing and Transferring Data
The services we utilize are located within the United States of America, and all collected data will be stored within the United States of America. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Links to Other Websites
This website may link to websites not operated by us. As such, we do not control or monitor the information provided on those websites and they are subject to their own legal and privacy policies. Over time the content of those websites may change or disappear. It is your sole responsibility to use discretion and to review their privacy policies and legal compliance.

Children’s Protection and Privacy
Our Website is intended for ages 18 and over. We do not knowingly collect Personal Information from children. When we become aware that Personal Information (or other information that is protected under applicable law) from a child under 13 (or such other age as may be restricted under local law) has been collected, we will use all reasonable efforts to delete such information from our database.

Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated privacy policy to this website.

Contact for Questions
If you have any questions about this Privacy Policy, please contact us at info@clearwaterservices.com.

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